Friday, 1 March 2013

“Wal-mart” of the Sky


Traveling in a pressurized tube more than 33,000 feet above the ground, the familiar warning announcement of no smoking while on board the plane came loud and clear through the speakers.  Still, I debated seeking the attention of the flight attendant passing down the aisle selling duty free packs of cigarettes on board the plane.  With such a great deal walking through, it was tempting to not let this opportunity pass me bye.  However, I did pass only to wait for the next flight attendant who was selling scratch off tickets.  In an industry of unprofitability and cut-throat competition, Ryan Air has mastered the add-on fee and raised new proposals to save money and deliver low cost fares to customers.  Apart from introducing a charge for oxygen when the pressure masks fall or tactics like circulating the smell of popcorn through the air to stir an appetite, Ryan Air has been the most talked about airline for introducing cost-saving ventures, and it was now time for me to experience first hand why 80 million passengers per year choose to travel with Ryan Air.

Searching for a flight to visit Dublin for a weekend, I came across an extremely low fare from Ryan Air.  After selecting the flights, I was then asked if I would like to purchase additional travel insurance and check luggage, which I declined.  Then an offer for a text message, followed by Ryan Air talk, an airport transfer, and finally, an offer to purchase actual luggage.  Proceeding to the next page had another offer, “Play to Win”, which for 3 Euro, I could be entered to win back the cost of my flight.  After finally given the chance to enter my credit card information, for an additional fee, and because the site recognized I had a US address, an offer for a “guaranteed” exchange rate of 10% higher than the actual rate which Ryan Air highly recommended, I was finally able to purchase my ticket.  Additional offers for hotels, meals, and tours followed once my ticket was confirmed.  And, as part of Ryan Air’s policy, you must check-in online and print your boarding pass prior to arriving at the airport.  Should you forget to check in, or lose your boarding pass, you will be charged an additional 60 Euro.  To ensure you did not make an error earlier when booking, as you check in for your flight, you go through the same tempting offers as you did when you paid for your flight.


Arriving to the airport about 1 hour before my flight, with my boarding pass in hand, I lined up to board the plane.  Under a very watchful gate attendant, each bag was checked to ensure it was proper size, or else an additional checked baggage fee would apply.  Boarding the plane was by far the quickest and most efficient process I have even been apart of.  Boarding a jet parked away from the gate, using both the front and rear doors, and no assigned sears, it took just under 15 minutes to board and we were up in the air in no time.  While you are constantly bombarded with offers to purchase items, or advertisements on the overhead bins and seat backs, the airline met my main objective, which is take-offs equals landings (proper landings as water landings do not count).  Ryan Air is an extremely popular travel option within Europe, and very convenient from the Bratislava airport.  Fliers willing to tolerate a little hardship and potentially high fees if the rules are not followed will find very reliable travel options.  As one of the only profitable airlines around, and with packed planes, it is hard to argue against their business model.

Finally, I cannot complete this entry without mentioning other ideas proposed by Ryan Air. 

1. To flight rising fuel costs, Ryan Air introduced proposals to lighten its load. Magazines featured thinner paper, safeties manuals were printed on the back of each seat, and even carried less ice on board.  But those marginal changes are benign compared to Ryan Air's weight-reducing proposal: Encouraging flight attendants to shed excess pounds.

2. After initially proposing coin-operated bathrooms, Ryan Air then considered replacing two of the three restrooms installed on each jet with six additional seats.  As quoted by the CEO, "We very rarely use all three toilets on board our aircraft anyway".

3. With a constant focus on passenger safety, Ryan Air suggested that the flight attendants be trained to fly.  While this sounds like a fantastic proposal, it was suggested to mitigate the risk of flying the plane with only one pilot meaning that the standard allotment of two pilots per plane is one too many.  In this case, if the computer was not able to set in to fly the plane, the flight attendants could step up in cases of emergency.

4. Naturally luggage adds a lot of pounds to any aircraft, and to recover some costs, many airlines have begun charging fees to limit weight and promote carry-on only bags. Ryan Air took it one step further by suggesting that passengers haul their check-in luggage to the plane's belly, to save the airline the costs of paying baggage handlers and check-in personnel.

5. Finally, spending a couple of hours crammed in an airplane seat, with the seat in front of you reclining into your face, and passengers using your seat as an assistant to help stand and balance, is no one's idea of fun.  Why not eliminate standard seats in favor of standing-only "berths"?  Instead of seat belts, Ryanair proposed passengers would use "handrails and straps" to secure themselves, thus removing last 10 rows of seats and replace with 15 rows of standing berths.

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